ok111 Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") describes how ok111 ("ok111", "We", "Us", "Our") collects, uses, stores, shares, and protects the personal data of individuals ("You", "Player", "User") who access or use the ok111 website at https://ok111.io and all associated services, games, and features offered on the platform.

This Policy forms part of ok111's broader legal framework alongside the Terms & Conditions and the Responsible Gaming Policy. By creating an account on ok111, you acknowledge that you have read and understood this Policy in full. If you do not agree with how ok111 handles personal data as described in this Policy, you should not use the platform.

2 Who We Are and How to Contact Us

ok111 is an online betting and casino platform operated under an international gaming licence and primarily directed at players located in Bangladesh. ok111 is the data controller responsible for the personal data collected and processed through the ok111 website.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a data-related concern, you may contact ok111's support team using the following details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Subject Line for Data Requests: "Data Privacy Request"

ok111 will acknowledge all data-related requests within 48 hours and will endeavour to provide a substantive response within 30 calendar days of receipt.

3 What Personal Data We Collect

ok111 collects the following categories of personal data from players. Collection occurs at the point of registration, during the use of the platform, and as part of ongoing account management and KYC (Know Your Customer) obligations.

4 How We Collect Your Data

4.1 Data You Provide Directly

The majority of personal data ok111 holds about you is information that you provide directly when you register an account, submit identity verification documents, make a deposit or withdrawal, place a bet, contact support, or update your account profile. ok111 relies on you to ensure that the personal data you provide is accurate, complete, and kept up to date.

4.2 Data Collected Automatically

When you visit and interact with the ok111 website, ok111 automatically collects certain technical and usage data using cookies, server logs, and similar tracking technologies. This includes your IP address, browser type, device identifiers, pages visited, and interaction patterns. This data helps ok111 maintain the security and performance of the platform and to detect unusual activity.

4.3 Data from Third Parties

ok111 may receive personal data about you from third-party sources in specific circumstances, including:

• Payment providers (bKash, Nagad, Rocket, Upay) who confirm the status and outcome of payment transactions.
• Identity verification and fraud prevention services that ok111 uses to validate player identity during the KYC process.
• Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who may transmit game session data to ok111 as part of the technical integration of their games on the platform.
• Responsible gaming databases, where ok111 is permitted to cross-reference player data to identify individuals who have self-excluded from gambling platforms.

5 Why We Use Your Data (Legal Bases)

ok111 processes your personal data only where a valid legal basis exists for doing so. The following table sets out the primary purposes for which ok111 uses your data and the corresponding legal basis for each purpose.

6 Sharing Your Data with Third Parties

ok111 does not sell your personal data. ok111 shares personal data with third parties only where it is necessary to deliver the platform's services, to comply with legal obligations, or to protect the integrity of the platform. The categories of third parties with whom ok111 may share your data are as follows:

• Payment Service Providers: bKash, Nagad, Rocket, and Upay receive the minimum personal data necessary to process your deposit and withdrawal transactions.
• Identity Verification Services: ok111 works with third-party KYC and identity verification partners to validate player identity and age during account registration and document review.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and bet data as part of the technical operation of their games on the ok111 platform. These providers are contractually bound to handle such data securely and only for the purpose of game delivery.
• Fraud Prevention and Security Services: ok111 may share IP addresses, device identifiers, and transaction patterns with fraud detection partners to protect the platform from abuse.
• Legal and Regulatory Authorities: ok111 will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law or valid legal process.
• Professional Advisers: ok111's legal, financial, and compliance advisers may access personal data on a strictly confidential basis where necessary to provide professional advice.

7 Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device by your browser when you visit a website. ok111 uses cookies and similar technologies (such as web beacons and local storage) to ensure the platform functions correctly, to maintain your session while you are logged in, and to collect analytics data about how players use the site.

7.2 Types of Cookies Used by ok111

• Strictly Necessary Cookies: These cookies are essential for the ok111 website to function. They enable core features such as session management, security, and account access. These cookies cannot be disabled without rendering the platform inoperable.
• Functional Cookies: These cookies remember your preferences and settings (such as language and display options) to provide a more personalised experience.
• Analytics Cookies: These cookies collect anonymous data about how players interact with the ok111 platform, including pages visited and time spent. This information is used to improve the performance and usability of the platform.
• Security Cookies: These cookies help ok111 detect and prevent fraudulent activity, bot access, and account takeover attempts.

7.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the ok111 platform. Strictly necessary cookies cannot be disabled without impacting your ability to use the platform.

8 Data Security

ok111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and ok111's servers.
• Encrypted storage of sensitive data fields, including financial data and identity documents.
• Role-based access controls that restrict internal staff access to personal data to those with a legitimate operational need.
• Regular security audits and vulnerability assessments of ok111's infrastructure and software.
• Two-factor authentication available for player accounts to add an additional layer of login security.
• Automated monitoring systems designed to detect and alert the security team to unusual access patterns or potential data breaches.

While ok111 takes all reasonable precautions to protect your data, no online system can guarantee absolute security. In the event of a data breach that poses a significant risk to affected players, ok111 will notify the relevant parties in accordance with applicable legal requirements as promptly as possible.

9 Data Retention

ok111 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to meet applicable legal, regulatory, and audit obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active ok111 account is retained for as long as the account remains open and for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• KYC and Identity Verification Documents: Copies of identity documents submitted during KYC are retained for a minimum of five years from the date of submission, in compliance with applicable financial regulations.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five years.
• Support Communications: Records of support interactions are retained for a minimum of two years from the date of the last communication.
• Marketing Consent Records: Records of your marketing consent or opt-out status are retained for as long as required to demonstrate compliance with consent obligations.
• Technical and Usage Data: Anonymised analytics and usage data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once anonymised.

Once data has reached the end of its retention period and is no longer required for any ongoing legal or regulatory purpose, ok111 will securely delete or anonymise it.

10 Your Rights Over Your Personal Data

Subject to applicable law, you hold the following rights in relation to the personal data that ok111 holds about you. To exercise any of these rights, please contact ok111 at [email protected] with the subject line "Data Privacy Request".

• Right of Access: You may request a copy of all personal data ok111 holds about you. ok111 will provide this within 30 days of receiving a verified request.
• Right to Rectification: You may request that ok111 correct any inaccurate or incomplete personal data held about you.
• Right to Erasure: In certain circumstances, you may request that ok111 delete your personal data. This right is subject to ok111's legal obligation to retain certain data for compliance purposes.
• Right to Restriction of Processing: You may request that ok111 restrict the processing of your personal data in specific circumstances, such as while the accuracy of your data is being contested.
• Right to Data Portability: Where ok111 processes your data on the basis of consent or contract, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You have the right to object to ok111 processing your personal data on the basis of legitimate interests, including for direct marketing purposes. ok111 will cease such processing unless compelling legitimate grounds exist that override your interests.
• Right to Withdraw Consent: Where ok111 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

11 Children and Minors

ok111 is strictly an adult gaming platform. Access is prohibited to any individual under the age of 21. ok111 does not knowingly collect or process personal data relating to individuals under the age of 21. If ok111 discovers that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.

12 International Data Transfers

ok111 operates as an international gaming platform and some of the third parties with whom ok111 shares data — including game software providers and identity verification services — may be located outside of Bangladesh. Where personal data is transferred internationally, ok111 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles.

Such safeguards may include contractual data protection clauses with the recipient organisation, adequacy assessments of the recipient's jurisdiction, or reliance on the recipient's adherence to recognised international data security standards. By using ok111, you consent to the transfer of your personal data to international recipients on this basis.

13 Changes to This Privacy Policy

ok111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in the platform's services, applicable law, or data handling practices. Where changes are material, ok111 will notify registered players via the email address associated with their account or via an on-site notification prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised effective date. You are encouraged to review this page periodically. Your continued use of ok111 following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

14 Contact and Data Requests

For all privacy-related enquiries, data access requests, data correction requests, erasure requests, or concerns about how ok111 handles your personal data, please contact the ok111 support team using the details below. All communications should be submitted in English with the relevant subject line so that your request is directed to the appropriate team.

• Email: [email protected]
• Subject Line for Data Requests: "Data Privacy Request"
• Subject Line for Marketing Opt-Out: "Marketing Opt-Out"
• Subject Line for Formal Complaints: "Formal Privacy Complaint"
• Response Time: Acknowledgement within 48 hours; substantive response within 30 calendar days
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)